We offer free shipping for all UK orders that are £7 and above. If your order is under £7, shipping is £1.95. Depending on the size of your order, your package will be sent via Royal Mail 1st class or Royal Mail Tracked Delivery.
Express delivery is a 1 working day service. All orders placed before 2pm on a business day will be dispatched that day for delivery on the next working day. We are not able to offer a service to deliver on a Saturday, Sunday or Bank Holiday. Our express service costs just £3.50 and is usually sent via Interlink Couriers.
Most large parcels sent to UK addresses will be sent using Royal Mail's Tracked service. This is not a signed for service and usually takes two days from despatch but in some case can take a little longer. Once your item has left our office, if you included a mobile number on your delivery information, Royal Mail will send you a text with details and a tracking number for your order.
Royal Mail will attempt to deliver your parcel once. If you’re not in, they will leave you a card and take the parcel back to the sorting office. You will then need to call to arrange redelivery or to pick up the parcel yourself. If your parcel is returned to us, we will ask you to pay the additional postage incurred to have your parcel sent out to you again plus any charges incurred to us as a result of Royal Mail returning the item to us.
We try to ensure that orders received before 2pm on a work day will be processed the same day. We do not despatch on Bank Holidays or weekends. Please allow extra time for despatch during our busiest times – such as the start of the new season, September, Christmas and the New Year.
To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers who are registered members of the site).
Once your order has been despatched, you will receive an email from us stating that your order is on its way. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been despatched. Please read this email carefully as it allows you to manage your delivery just as you'd like it.
Please note that we ask that you provide us with an accurate postal address and postal code for UK orders. Orders with malformed addresses or telephone numbers are separated out of the standard order dispatch queue and will be processed more slowly. We may need to contact you to confirm your details and in this situation we hope that you will understand that we cannot keep to standard dispatch times. Customers who select the Express Delivery option which we are unable to fulfil due to an inaccurate postal address will not be eligible for a refund on their shipping costs.
All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately seven to ten working days from dispatch. This is an untraceable/unsigned for service. Please note that it may take longer - it is impossible for us to give a precise figure as services differ all over the world.
If you are outside the European Union, all orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials. We cannot alter the wording on this label to avoid the payment of charges.
European Union via Airmail - £3.50
Rest of the World via Airmail - £6.99
Please note that we are unable to ship to certain countries at this time. If your country is not listed in the drop down menu during checkout, please email us to discuss your order.
If your order is sent by Royal Mail Tracked or using our Express Service, we will be able to track your delivery.
If it has been sent via Royal Mail 1st class, five working days must elapse before a replacement can be sent. In the first instance, we will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.
If you live overseas and you have not received your order after 28 days from date of dispatch, please contact us and we will resend your order. We ask you to wait 28 days in case the parcel has been held up somewhere. If we were to send another parcel out too early, you may receive the order twice which causes inconvenience in having to post the duplicated parcel back to us.
In any event, if your order does not arrive with you, please notify us within one month of the dispatch date of your order. If you provide an email address at the time of placing your order, you will receive an email from us to let you know the date your order is despatched.
We want you to be happy with your Boxclever Press stationery. We know how important it is to get the product that is right for you, after all many of our products will be used by you every day of the year! So if you find that you are not entirely satistfied with your order, we are happy to accept a return within four weeks of its delivery.
Please return it to:
Unit 23d Bennetts Field
Please ensure that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return, just so that we can monitor customers' opinions about our products.
The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.
We would ask you to return any unwanted items to us within four weeks of purchase. Please note that we will only issue a refund if the product is fit for re-sale. We will not refund customers for products that they or (anyone else) has written in or marked in any way. If you have purchased a pen loop, please do not adhere it to your diary if you are looking to return either the pen loop or the diary to us.
If you have bought our products from a shop or store and wish to return them please contact the store directly.
We do hope that none of our products reach you incomplete or faulty. Please email us at firstname.lastname@example.org or call us on 01963 824199 and we will do our best to ensure that the problem is solved quickly and with no further cost to you. Please note that we may ask you to return the item to us.