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Delivery Information

Delivery Information

Getting your order to you as quickly and safely as possible is our top priority

We recommend registering as a customer when you checkout so you can stay up to date with your order’s progress by visiting the ‘My Account’ section on the website.

We try to ensure that orders received before 2pm on a working day (Monday to Friday, except Bank Holidays), will be processed the same day.

Once your order has been dispatched, you will receive an email from us stating that your order is on its way. If you have selected a tracked postal service, you will receive tracking information too.

 Shipping Type Cost Details

UK – Free delivery for all UK orders £10 and over

FREE when you spend £10.00 and are based in the UK

Sent via Royal Mail, delivery usually 2 - 5 working days from dispatch*. This is a non-tracked service. (Please see strike information above)

UK – Standard delivery. UK orders less than £10

£2.95

Sent via Royal Mail, delivery usually 2 - 5 working days from dispatch*. This is a non-tracked service. (Please see strike information above)

UK – Express, tracked delivery

£6.99

Sent via DPD. Requires signature on delivery. Delivery usually 1 - 2 working day service*. Order before 2pm for best chance of next day delivery.

Orders placed on Saturday, Sunday or Bank Holidays will be processed on the next working day. The courier will send your tracking details via email and SMS if you include your mobile telephone number.

 

Non UK delivery options

 Shipping Type Cost Details

EU GERMANY ONLY - Standard Tracked

£4.99

Delivery usually 4 - 10 working days from dispatch* depending on your location. Please note that slight delivery delays may be possible due to current restrictions. 

Sent via Royal Mail or DHL. See full list of countries where this service is available on the service providers website.

Orders placed on Saturday, Sunday or UK Bank Holidays will be processed on the next working day.

Tracking information will be provided via email.

Rest of EU - Standard Tracked 

£5.99

Delivery usually 4 - 10 working days from dispatch* depending on your location. Please note that slight delivery delays may be possible due to current restrictions.

Sent via Royal Mail or DHL. See full list of countries where this service is available on the service providers website.

Orders placed on Saturday, Sunday or UK Bank Holidays will be processed on the next working day.

Tracking information will be provided via email.

Rest of World - Tracked

(excluding UAE)

£9.99 for orders £50 and under

An additional £9.99 is added for each further £50

£49.95 for orders over £200

Depending on the weight of the parcel, a signature might be required.

Sent via DHL or Royal Mail. This service may not be available to all destinations, exclusions apply.

Orders placed on Saturday, Sunday or Bank Holidays will be processed on the next working day. Tracking information will be provided via email. 

UAE - International Courier £35.00

Sent via International Courier. 

Orders placed on Saturday, Sunday or Bank Holidays will be processed on the next working day. Tracking information will be provided via email. 

 

Rest of World delivery information

If you are located outside of the UK, all orders will be sent with fares itemised commercial invoices. This includes all the relevant details for your own country’s customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials. We cannot alter the wording on this label to avoid the payment of charges. 

If you require a tax invoice, please do get in touch via hello@boxcleverpress.com quoting your name, address and order number.

What countries do you deliver to?

We are able to ship to most countries but delivery to some destinations may not be available. If your country is not listed in the drop down menu during the checkout process, please contact hello@boxcleverpress.com or telephone +44 (0)1963 824 199 and one of our customer services team will do their best to help.

Deliveries to UAE

If you are located in the United Arab Emirates we can now only send to a PO Box address. We also request that your phone number is based in the UAE to ensure your parcel reaches you safely. Please note all orders to UAE are shipped via courier so may take longer to dispatch. 

Some UK locations may experience slightly longer delivery times

There are a number of postcodes in the United Kingdom to which delivery is likely to take longer. Please be aware of this when placing your order, and wherever possible, allow plenty of time to ensure your order arrives with you as needed.

  • AB

  • DD8 - 11

  • KW15-17

  • ZE1-99

  • GY1-99

  • JE1-99

  • PA20-40

  • PH49-50

  • HS9-99

  • PA41-49

  • PA76

  • PH41-44

  • HS1-8

  • IV41-51, 55,56

  • KA27,28

  • IV 1-20, 25, 30-32, 36

  • BFPO 01-999

  • IM1-99

  • TR21-25

  • BT1-99

*How long will my parcel take to arrive?

Sometimes, due to situations beyond our control, delivery timescales may vary. These suggested delivery times are not guaranteed but we always do our best to ensure your parcel reaches you as quickly as possible.

Please note that we do not dispatch on Bank Holidays or weekends, and during peak times of the year, such as back to school in September, during the Christmas period and at the start of the New Year, delivery times may be slightly extended. Therefore, during these times, we recommend placing your order as early as possible to avoid disappointment.

My parcel hasn’t arrived, can you help?

If you selected any of our tracked services for your parcel delivery, we will be able to help you track your order. Ensure you have your tracking number to hand, your order number and your postcode.

If you selected our UK Standard Delivery or received free delivery with your order, it will be sent via Royal Mail 1st class, which means it is not traceable. 10 working days must elapse after confirmation of your order’s dispatch before a replacement item can be sent. In the first instance, we will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.

In any event, if your order does not arrive with you, please notify us within 28 days of the dispatch date of your order. Whilst we will make every effort to trace missing parcels, we are under no obligation to replace or refund any orders that have been missing for longer than a month from the dispatch date.

All of our EU and Rest of World services are sent using a tracked service and we will be able to trace the order for you.

To get in touch, please email us at hello@boxcleverpress.com or via telephone on +44 (0)1963 824 199 and we will be able to investigate your parcel’s whereabouts. 

More questions?

There are lots of helpful answers in the Frequently Asked Questions section of our website.

If you still cannot find what you are looking for, please get in touch via email to hello@boxcleverpress.com or via telephone on +44 (0)1963 824 199.

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