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Frequently asked questions

Our Products

  • Why do your products last for 16 months?

    We often get asked why we produce 16-month diaries and calendars as some people consider the overlap a waste.

    A 16-month system allows us to offer our customers a greater choice in when to start and end their current diaries and calendars. The idea is to only ever use one at a time, replacing it every 12 months as normal.

    Some customers prefer to run their calendar or diary through the school year (Sept to Sept), while others prefer the calendar year (Jan to Dec). Our 16-month products can be used either way, allowing you to decide when you want to move across to a new diary or calendar. There is also a longer cross-over period to transfer all of your information from one to the other and to prevent you from having to carry two diaries, or to keep two calendars running on the wall. When using traditional calendars or diaries, there is often little space provided in November and December to record the dates and information you are given for the new year. However, if you have already swapped to the new version earlier in the year, this won't be a problem for you.

    The other key advantage of this system is that it cuts waste, reduces transportation and assists us with giving you lots of clever features that we couldn't provide at this price point if we had to create two versions each year. Ordinarily publishers have to throw away countless numbers of calendars and diaries every year. However as we combine the two in one, we dramatically cut waste and reduce costs that we can then pass along to you.

  • Where can I see your products on the High Street?

    Some of our products are stocked in selected branches of John Lewis, WH Smiths, Waterstones and Calendar Club, as well as many independent shops throughout the country. For a more detailed list, please send an email to hello@boxcleverpress.com requesting further details for your area.

  • Do you sell in stores around the world?

    Yes, as well as being able to ship orders from our website overseas, we do also have some stockists outside of the UK. For further details, please send an email to hello@boxcleverpress.com requesting information for your country.

  • You've run out of the product I rely on, are you getting any more?

    We're so sorry to hear this! Unfortunately, we cannot guarantee an item will be available again but we always endeavour to update our stock levels as soon as we can. To be the first to find out if stock will be returning this season, sign-up to our newsletter, which you can do so by scrolling to the bottom of this page to input your email address, or you can follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress

  • I've got a suggestion for a product improvement, are you interested?

    We love hearing feedback from our customers. If you have a suggestion for a product improvement, please send it to hello@boxcleverpress.com and we will forward it on to our dedicated production team.

  • I love this product, will you be bringing out a German / French / Italian language version?

    If you would like to see one of our English language products in German/French/Italian, then please get in touch and let us know! We always love to hear from our customers and are open to expanding our range, so we welcome your feedback.

  • I have an issue with the fit of my diary cover

    Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is returned to us undamaged and fit for resale.

Your Order

  • How do I place an order?

    Shopping at boxcleverpress.com has never been easier: browse by category or search for specific products using the search bar, add items to your shopping cart and follow the prompts at the checkout to complete your order. If you are having trouble ordering online or you would prefer to order over the phone, we are always happy to help. You can contact us on +44 (0)1963 824 199 between 9am - 5pm Monday to Friday.

  • Can I order over the telephone?

    We are always happy to take orders over the phone or answer any questions you may have about our stationery. If you would like to place an order over the phone you can call us on +44 (0)1963 824 199. Our office hours are Monday - Friday 9 - 5pm. If you telephone and reach our answer phone, please do leave a message including your name and contact number and we promise we will return your call as soon as we can.

  • What happens after I place my order?

    Once your order has been dispatched, you will receive an email from us stating that your order is on its way. Once your item has left our office, Royal Mail will send you a text with details and a tracking number for your order. The level of tracking varies for the different services we use, from the detailed information on the Tracked Delivery orders to proof of delivery on smaller free or standard delivery items. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been dispatched. Please read this email carefully as it allows you to manage your delivery, such as directing the courier to a safe place should you be out at the time of delivery.

  • My order contains a pre-order item?

    When you pre-order a product and complete the checkout process we will take payment in full, should you change your mind about your order prior to dispatch you can contact our customer service team for a refund.  If your order contains a mixture of stock and pre-order items, then the order will not be dispatched until all items are available.  If you require the stock items to be delivered immediately, please contact customer services to discuss your options.  

  • Can I amend my order?

    If you would like to add or remove an item from your order or change your contact details or delivery address, we recommend calling us as soon as you can so we can do our best to amend your order before it is dispatched. You can contact us on +44 (0)1963 824 199 between 9am - 5pm Monday to Friday.

  • My order is a gift, can it arrive in anonymous packaging?

    Unfortunately, at this present moment we are unable to send orders as gifts. However, we are looking to add this feature to our website soon. Sign up to our newsletter, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress to be the first to find out.

  • I'd like to buy a gift voucher

    Unfortunately, at this present moment we do not have gift vouchers available to purchase. However, this is a feature that we are looking to add to our website soon, so make sure to sign up to our newsletter, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress to be the first to find out.

  • Which payment options do you offer?

    We take secure payment with any of the the following cards: Visa, Visa Debit, Maestro and Mastercard. We also accept cheques and payments through PayPal. Unfortunately, we are currently unable to accept American Express.

  • The layout of my diary / calendar is incorrect, what should I do?

    We're sorry to hear this! We pride ourselves on providing high-quality products and great customer service. If, however, you have any questions regarding the layout of your diary or calendar, or you believe the item to be faulty, please send an email to hello@boxcleverpress.com and we will do our very best to resolve your issues.

  • My item is faulty

    We are sorry to hear that your item is faulty. We pride ourselves on providing high-quality products and great customer service. If, however, you feel this has not been the case, please send an email to hello@boxcleverpress.com and we will do our very best to resolve your issues.

Delivery

  • Do you offer free delivery?

    Standard delivery in the UK is free for all orders of £7 and over. If your order is under £7, shipping is £1.95. Shipping will take 2-5 days for both free and paid delivery and will be sent by Royal Mail.

    We also offer express and tracked options for an additional small cost, if you would like to upgrade your delivery. You will be able to choose your desired service at the checkout.

  • When will my order be dispatched?

    We try to ensure that orders received before 2pm on a working day will be processed and sent out the same afternoon. However, please allow a little extra time for dispatch during our busiest times – such as the start of the new season, September, Christmas and the New Year. We do not dispatch on Bank Holidays or weekends.

    To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers who are registered members of the site).

    Once your order has been dispatched, you will receive an email from us stating that your order is on its way. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been dispatched. Please read this email carefully as it allows you to manage your delivery just as you'd like it.

    Postcodes that may take longer: AB, DD8 - 11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-40, PH49-50, HS9-99, PA41-49, PA76, PH41-44, HS1-8, IV1-20, 25, 30-32, 36, 41-51, 55, 56, KA27, 28, BFPO 01-999, IM1-99, TR21-25, BT1-99, DB99 9AA

    Please note that we ask that you provide us with an accurate postal address and postal code for UK orders. Orders with malformed addresses or telephone numbers are separated out of the standard order dispatch queue and will be processed more slowly. We may need to contact you to confirm your details and in this situation we hope that you will understand that we cannot keep to standard dispatch times. Customers who select the Express Delivery option which we are unable to fulfil due to an inaccurate postal address will not be eligible for a refund on their shipping costs.

  • Can I have a tracking number for my order?

    Once your order has been dispatched, you will receive an email from us stating that it is on its way to you. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been dispatched. Please read it carefully as it allows you to manage your delivery just as you'd like it, for example, leaving your parcel in a safe place should you be out.

    If you opt for the Royal Mail Tracked Delivery, once your item has left our office, if you have included your mobile number on your delivery information, Royal Mail will send you a text with details and a tracking number for your order. Our standard delivery, which is free for all orders over £7 will be sent with proof of delivery.

  • Do you deliver to my country?

    We are able to ship to most countries but from time-to-time some destinations are not possible. Please see our delivery charges page for an up to date list of overseas destinations we can ship to.

    If your country is not listed in the drop down menu during the checkout process, please email or phone us to discuss your order.

  • What are your UK shipping options?

    Express delivery is a 1-2 working day service (not available to all postcodes e.g. Highlands and Islands). These orders are treated as Priority orders by our despatch department. Express Delivery orders placed before 2pm on a business day will be dispatched that day for delivery with 1-2 working days. We are not able to offer this service to deliver on a Saturday, Sunday or Bank Holiday. Our Express Delivery service costs just £3.50 and are sent via DPD Local (Interlink) Couriers.

    Our Express Delivery service is a signed for service, so someone will need to be in to accept the parcel. With the DPD Predict system, if you provide us with your mobile number DPD will send you a text to notify you of the 1 hour delivery time slot. You can contact DPD to arrange alternative delivery or amend it via their app.

    Download the DPD App (Apple iOS)

    Download the DPD App (Google Play)

    More information on the DPD App or track your parcel here - www.dpd.co.uk/service/

    Tracked Delivery Royal Mail provides a UK-wide Tracked Delivery service with online tracking. This service costs £2.95 and aims to deliver your order within 1-2 next working days but certain postcodes may take longer. These orders are treated as Priority by our despatch department. If you provide us with your mobile number, Royal Mail will send you a text on the day of delivery to notify you that it is out for delivery. They will also send you a text once it has been delivered. This service does not require a signature.

    Further information on our Royal Mail deliveries: Once your item has left our office, if you have included your mobile number on your delivery information, Royal Mail will send you a text with details and a tracking number for your order. The level of tracking varies for the different services we use, from the detailed information on the Tracked Delivery orders to Proof of Delivery on smaller Free or Standard delivery items.

    Royal Mail will attempt to deliver your parcel once. If you’re not in, they will leave you a card and take the parcel back to the sorting office. You will then need to call to arrange redelivery or to pick up the parcel yourself. Royal Mail will hold your parcel for 21 days. If your parcel is returned to us, we will ask you to pay the additional postage incurred to have your parcel sent out to you again plus any charges incurred to us as a result of Royal Mail returning the item to us.

    Track your Royal Mail Tracked Delivery order here

  • What are your international shipping options?

    All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately seven to ten working days from dispatch. The standard airmail service is an untraceable service which means unfortunately we cannot track the status of your order. We now provide an International Tracked service to some destinations (see list below) which we would recommend as it can be up to two days faster and provides a level of traceability. For some countries such as Italy or Australia, this service provides that added reassurance. When arriving at the checkout, if the Airmail Tracked service does not appear, then we are unable to provide this service to your country.

    Please note that sometimes delivery may take longer - it is impossible for us to give a precise figure as services differ all over the world.

    If you are outside the European Union, all orders will be sent with fares and itemised commercial invoices. This includes all relevant details for your own country’s customs authorities. The customer is responsible for any additional fares or duties levied by customs officials. We cannot alter the wording on this label to avoid the payment of charges.

    Overseas Delivery Charges

    European Union via Airmail - £3.50

    Rest of the World via Airmail - £6.99

    European Union Tracked - £5.99

    Rest of the World Tracked - £9.99

    Standard Airmail delivery is available to most countries in the world. In addition, we offer a faster Tracked Airmail service to the countries listed below.

    Upgrade to Tracked delivery to the following countries:

    European Union

    Austria, Belgium, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Slovak Republic, Spain, Sweden

    Rest of the World

    Aland Islands, Andorra, Australia, Brazil, Canada, Faroe Islands, Gibraltar, Greenland, Hong Kong, Iceland, India, Israel, Lebanon, Liechtenstein, Malaysia, New Zealand, Norway, Republic of South Korea, Russian, Federation, San Marino, Serbia, Singapore, Switzerland, Turkey, United States of America, Vatican City

    If your country does not appear on the above lists, then your order will be delivered by standard airmail.

  • The tracking says it's been delivered but I don't have my parcel

    Please check that it has not been left in a safe place or with a neighbour. If it still cannot be located please email us at hello@boxcleverpress.com with your order number and tracking information and we will look into this on your behalf.

  • My parcel has been damaged in transit

    We are sorry to hear this. Please take a photo of the packaging and contents and send an email to hello@boxcleverpress.com letting us know what is damaged, quoting your invoice number, name and address. We will get back to you as soon as possible to rectify the problem.

Returns & Exchanges

  • What's your returns policy?

    We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order, please return it to us ensuring that you include the invoice sent with your item. We would also be grateful if you could let us know your reason for the return.

    The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.

    Boxclever Press operates a four-week 'cooling off' period. As such, we would ask that any items you wish to return are done so within four weeks from the date they are delivered and we can only issue a refund if the product is fit for resale. We cannot refund customers for products that they or anyone else has written in or marked in any way.

    If you have bought our products from a shop or store and wish to return them please contact the store directly.

    We will not refund items that have been damaged after customers have taken delivery, so please take care.

    A note about our NHS diary covers: Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.

  • Can I exchange an item I'm returning?

    If you have changed your mind about your purchase and would like to exchange it for something else, please make a note of what you would like to exchange it for on the invoice and send the item back to us at the following address with the invoice included:

    Boxclever Press Ltd
    23D Bennett's Field
    WINCANTON
    BA9 9DT

    The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense.

    Once we have received your return, a member of our customer service team will contact you to confirm the exchange. If there is a price difference we will also confirm with you that you are happy for us to charge or repay you the difference using the original method of payment. The exchange will then be processed and sent to you.

  • Can I return a personalised item?

    Unfortunately, we are unable to accept returns on items which have been personalised unless they are faulty. This is because the bespoke nature of the product means we are unable to resell items to future customers.

  • I bought my Boxclever Press product on Amazon and I would like to return it, what should I do?

    As you bought your Boxclever Press product through Amazon, we allow Amazon to take care of the dispatch, delivery, returns and customer service on our behalf. If you need to return the item, please do this through your Amazon account.

Our Website

  • How do I sign up to your newsletter?

    To sign up to our newsletter, simply scroll down to the bottom of any page on our website. In the right-hand corner you will see 'Subscribe to our newsletter', here you can enter your email address and click 'subscribe'. We will instantly email you with a link to confirm you would like to receive our newsletters, please click to agree and you're all good to go.

    We promise to only ever send interesting content about our super practical and stylish stationery, and although we'd hate to see you go, you can unsubscribe at any time.

  • I cannot log in to my account

    If you have forgotten your password simply navigate to 'Log In', located on the top right corner of our website. Here you can then click on 'Forgot Password'. An email will be sent to you, allowing you to create a new one.

    If you require any further assistance, please feel free to contact us on +44 (0)1963 824 199 where we will be able to help. We are open between 9am - 5pm, Monday to Friday.

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