Items sent via our Tracked Delivery service usually take two days from despatch but in some case can take a little longer. This is not a signed-for service. Once your item has left our office, items can be tracked via Royal Mail and an email will be sent from Royal Mail informing you of your parcel's tracking number.
Royal Mail will attempt to deliver a parcel once. If no-one is in and designated safeplace instructions have not been given, Royal Mail will leave a card and take the parcel back to the Delivery Office. You will then have to call to arrange redelivery or to pick up the parcel yourself.
After 7 and 14 days, if a parcel is still waiting to be redelivered/picked up, a reminder email will be sent from our office. Please be aware that if you still haven’t picked up your package after 18-days, Royal Mail will return it to our office. If your parcel is returned to us, you will have to pay the additional postage incurred to have your parcel sent out to you again, plus an extra charge to cover the costs charged to us by Royal Mail to return the parcel to our office.
We reserve the right to pass on any charges incurred to us by Royal Mail where parcels are returned to us due to customer's supplying us with incorrect/incomplete postal address.
Safeplace instructions left on our checkout page need to be clear, concise and not longer than 30 characters. Please be aware that where a customer requests for their parcel to be left in a bin/recycling box or similar and the bin is emptied before the parcel is retrieved, we cannot warranty sending a replacement free of charge.
Express orders are delivered via an overnight service (to most of the UK, Highlands take longer). Please note that Express Delivery orders require a signature and this service is not available to non-UK Mainland addresses (plus the Isle of Wight). They do not deliver on Saturdays or Sundays or bank holidays.
We aim to process orders received before 2pm on a business day on the same day. We do not despatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September, Christmas and the New Year.
Please note: If you opt to have your goods delivered by Express Delivery and then choose to return your order, postage - where eligible to be refunded - will only be up to the amount of Standard postage costs.
All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately seven to ten working days from dispatch. This is an untraceable / unsigned for service. Please note that it may take longer - it is impossible for us to give a precise figure as services differ all over the world.
If you are outside the European Union, all orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials.
If your order is sent via a tracked service, then this shouldn't happen! We're here to help whenever you need us though.
If your order has been sent via Royal Mail on a non-tracked service, five working days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.
In any event, if your order does not arrive with you, please notify us within one month of the dispatch date of your order. If you provide an email address at the time of placing your order, you will receive an email from us to let you know the date your order is dispatched. Whilst we will make every effort to trace missing parcels, we are under no obligation to replace or refund any orders that have been missing for longer than a month from the despatch date.
We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order please return it to us, ensuring that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return.
The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.
Boxclever Press operates a four-week 'cooling off' period. As such, we would ask that that any items you wish to return are done so within four weeks from the date they are delivered and we can only issue a refund if the product is fit for re-sale. We cannot refund customers for products that they or (anyone else) has written in or marked in any way.
If you have bought our products from a shop or store and wish to return them please contact the store directly.
Please note, we will not refund items that have been damaged after customers have taken delivery.
NHS diary covers: Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.
We do hope that none of our products reach you incomplete or faulty. However, should you find this to be the case, please email us at email@example.com or call us on 01963 824199 and we will do our best to rectify any problems.
We pride ourselves on providing high quality products and great customer service. If, however, you feel this has not been the case, please email firstname.lastname@example.org and we will do our very best to resolve your issues.
Please note that during busy periods for example 'back to school' times, Christmas and sales, our despatch times may take slightly longer than usual.