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Delivery Information

Delivery Information

Getting your order to you as quickly and safely as possible is our top priority

Royal Mail strike

Royal Mail workers have more planned strike action in December, 2022. Please keep an eye on our website & the Royal Mail website for the latest news. These strikes may cause severe delays in orders that are shipped using Royal Mail services. We apologise in advance for the disruption this may cause to you receiving your orders and ask that you allow a little extra time for your parcel to arrive. 

Current planned strikes are scheduled for: 9th, 11th, 14th & 15th December.  We will keep this page updated with the latest information as we receive it from Royal Mail and as any information changes.  Please note that there will be no collections from our warehouse on these days, so delays in Royal Mail parcels arriving are sadly inevitable if you order on or around these days.

We recommend registering as a customer when you checkout so you can stay up to date with your order’s progress by visiting the ‘My Account’ section on the website.

We try to ensure that orders received before 2pm on a working day (Monday to Friday, except Bank Holidays), will be processed the same day.

Once your order has been dispatched, you will receive an email from us stating that your order is on its way. If you have selected a tracked postal service, you will receive tracking information too.

 Shipping Type Cost Details

UK – Free delivery for all UK orders £7 and over.

FREE when you spend £7.00 and are based in the UK

Sent via Royal Mail, delivery usually 2 - 5 working days from dispatch*. This is a non-tracked service. (Please see strike information above)

UK – Standard delivery. UK orders less than £7

£2.95

Sent via Royal Mail, delivery usually 2 - 5 working days from dispatch*. This is a non-tracked service. (Please see strike information above)

UK – Express, tracked delivery

£5.95

Sent via DPD. Requires signature on delivery. Delivery usually 1 - 2 working day service*. Order before 2pm for best chance of next day delivery.

Orders placed on Saturday, Sunday or Bank Holidays will be processed on the next working day. The courier will send your tracking details via email and SMS if you include your mobile telephone number.

 

Non UK delivery options

 Shipping Type Cost Details

EU – Standard Tracked (under 2kg)

£3.50

Delivery usually 4 - 10 working days from dispatch* depending on your location. Please note that slight delivery delays may be possible due to current restrictions. 

Sent via Royal Mail or Deutsche Post. See full list of countries where this service is available on the service providers website.

Orders placed on Saturday, Sunday or UK Bank Holidays will be processed on the next working day.

Tracking information will be provided via email.

EU – Standard Tracked (large orders over 2kg)

£5.99

Delivery usually 4 - 10 working days from dispatch* depending on your location. Please note that slight delivery delays may be possible due to current restrictions.

Sent via DHL. See full list of countries where this service is available on the DHL website.

Orders placed on Saturday, Sunday or UK Bank Holidays will be processed on the next working day.

Tracking information will be provided via email.

Rest of World – Non-Tracked

£6.99

This service is non-tracked and is provided by Royal Mail. Unfortunately, this postal option does not have suggested timescales due to the differing distances and local postal services involved. (Please see strike information above)

Once your parcel arrives in the destination country, it is delivered by the country’s local postal service. Please note, for added peace of mind, we recommend selecting our ‘Rest of World – Tracked’ service instead. 

Rest of World – Tracked

£9.99

Depending on the weight of the parcel, a signature might be required. (Please see strike information above)

Sent via DHL or Royal Mail. This service may not be available to all destinations, exclusions apply.

Orders placed on Saturday, Sunday or Bank Holidays will be processed on the next working day. Tracking information will be provided via email. 

 

Christmas posting dates

Latest information regarding Christmas 2022 posting dates can be found here.

Important update for EU Customers

Following disruption to deliveries to European countries post-BREXIT, we are currently unable to send orders to EU addresses.

We understand that this may be disappointing news and would like to reassure our customers that, as soon as the situation allows, we will be resuming this service.

In the meantime, our products will remain available to purchase on Amazon. We do, however, strongly recommend checking with Amazon that they are able to deliver to your country of residence before placing your order, as shipping restrictions may apply.

If you have any questions at all, please reach out to our customer service team using the link below.

https://boxcleverpress.com/pages/contact


Last updated: 4th December 2022

Rest of World delivery information

If you are located outside of the UK, all orders will be sent with fares itemised commercial invoices. This includes all the relevant details for your own country’s customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials. We cannot alter the wording on this label to avoid the payment of charges. 

If you require a tax invoice, please do get in touch via hello@boxcleverpress.com quoting your name, address and order number.

What countries do you deliver to?

We are able to ship to most countries but delivery to some destinations may not be available. If your country is not listed in the drop down menu during the checkout process, please contact hello@boxcleverpress.com or telephone +44 (0)1963 824 199 and one of our customer services team will do their best to help.

Deliveries to UAE

If you are located in the United Arab Emirates, if possible, we would recommend selecting a PO box address as your delivery address to avoid any unnecessary delays with the delivery of your order by your local postal service.

Some UK locations may experience slightly longer delivery times

There are a number of postcodes in the United Kingdom to which delivery is likely to take longer. Please be aware of this when placing your order, and wherever possible, allow plenty of time to ensure your order arrives with you as needed.

  • AB

  • DD8 - 11

  • KW15-17

  • ZE1-99

  • GY1-99

  • JE1-99

  • PA20-40

  • PH49-50

  • HS9-99

  • PA41-49

  • PA76

  • PH41-44

  • HS1-8

  • IV41-51, 55,56

  • KA27,28

  • IV 1-20, 25, 30-32, 36

  • BFPO 01-999

  • IM1-99

  • TR21-25

  • BT1-99

*How long will my parcel take to arrive?

Sometimes, due to situations beyond our control, delivery timescales may vary. These suggested delivery times are not guaranteed but we always do our best to ensure your parcel reaches you as quickly as possible.

Please note that we do not dispatch on Bank Holidays or weekends, and during peak times of the year, such as back to school in September, during the Christmas period and at the start of the New Year, delivery times may be slightly extended. Therefore, during these times, we recommend placing your order as early as possible to avoid disappointment.

COVID-19: Due to ongoing restrictions, postal services around the world are experiencing mail processing delays, so your order may take a little longer than usual to arrive. Please refer to the guidance provided by your local postal service for up-to-date information.

My parcel hasn’t arrived, can you help?

If you selected any of our tracked services for your parcel delivery, we will be able to help you track your order. Ensure you have your tracking number to hand, your order number and your postcode.

If you selected our UK Standard Delivery or received free delivery with your order, it will be sent via Royal Mail 1st class, which means it is not traceable. 10 working days must elapse after confirmation of your order’s dispatch before a replacement item can be sent. In the first instance, we will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.

In any event, if your order does not arrive with you, please notify us within 28 days of the dispatch date of your order. Whilst we will make every effort to trace missing parcels, we are under no obligation to replace or refund any orders that have been missing for longer than a month from the dispatch date.

All of our EU services are sent using a tracked service and we will be able to trace the order for you.

If you selected ‘Worldwide Tracked’ but have not received your order within 10 working days from dispatch, please contact us and we will help you trace your order.

If you have opted to use ‘Rest of World - Non-tracked’, we would ask you to wait 28 days from receipt of your dispatch confirmation email before contacting us. We ask you to allow for this time period to pass as there are occasions where goods are delayed at some point in the journey and take longer than expected to arrive.

We always recommend selecting a tracked service for peace of mind – we use a number of couriers to ensure we can offer you the best rates possible for such services.

To get in touch, please email us at hello@boxcleverpress.com or via telephone on +44 (0)1963 824 199 and we will be able to investigate your parcel’s whereabouts. 

More questions?

There are lots of helpful answers in the Frequently Asked Questions section of our website.

If you still cannot find what you are looking for, please get in touch via email to hello@boxcleverpress.com or via telephone on +44 (0)1963 824 199.

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