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Frequently asked questions

Our Products

  • Why do some of your products last for 16 months?

    We often get asked why we produce 16-month diaries and calendars as some people consider the overlap a waste.

    A 16-month system allows us to offer our customers a greater choice in when to start and end their current diary or calendar. These products can be used in line with both the academic year or the calendar year, depending on which suits your needs best.

    Some customers prefer to run their calendar or diary through the school year (Sept to Sept), while others prefer the calendar year (Jan to Dec). Our 16-month products can be used either way and there is also a longer cross-over period to transfer all of your information from one to the other, preventing you from having to carry two diaries or to keep two calendars on the wall. Traditional calendars or diaries often provide little space to record the dates and information you are given for the new year. However, if you have already swapped to the new version earlier in the year, this won't be a problem for you.

    Another key advantage of this system is that it cuts waste, reduces transportation and assists us with giving you lots of clever features that we couldn't provide at this price point if we had to create two versions each year. Ordinarily, publishers have to throw away countless numbers of calendars and diaries every year, but we don't have to because of our clever design. We introduced a curated 12-month range of products for the academic and the calendar year following customer feedback but by keeping our core range of products 16-months, we dramatically reduce our environmental impact, something that's very important to us and allows us to reduce costs that we can then pass along to you.

  • What are the differences between an academic year and a calendar year diary?

    Our academic products commence in August, whereas our range for the calendar year begins in January. Both run for 12 months.

    There are many factors to consider when deciding whether an academic or a calendar year product is the right choice for you. Traditionally, academic products are designed with students and teachers in mind, as they offer a fresh start at the beginning of the school year and ensure important study information is stored in one central location. Parents may also benefit from using an academic product to document school events and key dates and to ensure nothing is forgotten throughout the year. Alternatively, you may be starting a new job or simply just fancy a clean slate to help you get organised for the latter end of the year and the busy Christmas season.

  • Where else can I purchase your products?

    Whilst we do not sell our products via independent retailers, you can also purchase them on our eBay (UK shipping addresses only) and Amazon* stores in addition to our website.

    Can't find what you're looking for? Send an email to hello@boxcleverpress.com and we'll be happy to help!

    *Shipping restrictions may apply. 

  • You've run out of the product I rely on, are you getting any more?

    We're sorry to hear this! Whilst we update our stock levels regularly, we cannot guarantee that an item will become available again.

    To be the first to find out if stock will be returning this season, sign up to our newsletter at the very bottom of this page, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress

    You can also contact our team by emailing hello@boxcleverpress.com or calling us on 01963 824 199 to find out if we expect more stock of your chosen product.

  • I've got a suggestion for a product improvement, are you interested?

    We love hearing feedback from our customers. If you have a suggestion for a product improvement, please send it to hello@boxcleverpress.com and we will forward it on to our dedicated production team.

  • I love this product, will you be bringing out a German / French / Italian version?

    In addition to our core range, we also offer some of our products in German, French and Italian on Amazon.

    If you would like to see one of our English products in any of these languages, then please get in touch and let us know! We always love to hear from our customers and are open to expanding our range, so we welcome your feedback.

  • Why does my diary cover not fit my diary?

    Our faux leather Luxury A5 and Essentials A5 diary covers are designed for diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is returned to us undamaged and fit for resale.

    We also offer a range of covers for our smaller diary sizes. Please refer to the information on the diary cover product pages to find out which diaries in our range they are compatible with.

Your Order

  • How do I place an order?

    Shopping at Boxclever Press couldn’t be easier! Browse by category or search for specific products using the search bar, add items to your shopping cart and follow the prompts at the checkout to complete your order.

    If you are having trouble ordering online or you would prefer to order over the phone, you can contact us on +44 (0)1963 824 199 between 9am - 5pm Monday to Friday – we are always happy to help.

  • Can I order over the telephone?

    We are always happy to take orders over the phone or answer any questions you may have about our stationery. To order over the phone, please call us on +44 (0)1963 824 199. Our office hours are Monday to Friday 9 - 5pm. If you telephone and reach our answer phone, please leave us a message including your name and contact number and we will return your call as soon as we can.

  • What happens after I place my order?

    Once your order has been placed, we will send you an email to confirm it. We recommend that you check the information contained within this email as we cannot amend your order or address details once your order has left our warehouse.
    We will notify you again by email as soon as your order has been dispatched to let you know that it is on its way. If you selected our tracked delivery service at checkout, we will also include the tracking details for your order.

    If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you of the estimated arrival date and time of your order. This notification is likely to arrive the day after your parcel has been dispatched. Please read this email carefully as it allows you to manage your delivery, such as directing the courier to a safe place should you be out at the time of delivery.

  • What happens if my order contains a pre-order item?

    When you pre-order a product and complete the checkout process, we will take payment in full. Should you change your mind about your order prior to dispatch, you can contact our customer service team for a refund.  If your order contains a mixture of stock and pre-order items, then the order will not be dispatched until all items are available.  If you require the stock items to be delivered immediately, please contact customer services to discuss your options.  

  • Can I amend my order?

    Once an order has been placed, we are unable to add products to it and would recommend that you place a separate order for them. If you would like to remove an item from your order or change your contact details or delivery address, please contact us as soon as possible so we can do our best to amend your order before it is dispatched. You can contact us on +44 (0)1963 824 199 between 9am - 5pm Monday to Friday.

  • My order is a gift, can it arrive in anonymous packaging?

    Unfortunately, we are unable to send orders as gifts at this present time but we are looking to add this feature to our website soon. Sign up to our newsletter, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress to be the first to find out.

  • Do you offer gift vouchers?

    Unfortunately, at this present time we do not have gift vouchers available to purchase. However, this is a feature that we are looking to add to our website soon, so make sure to sign up to our newsletter, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress to be the first to find out.

  • Which payment options do you offer?

    We take secure payment with any of the the following cards: Visa, Visa Debit, Maestro and Mastercard. Unfortunately, we are unable to accept American Express.

    We also accept payments through PayPal.

  • The layout of my diary / calendar is incorrect, what should I do?

    We're sorry to hear this! We pride ourselves on providing high-quality products and great customer service. However, if you have any questions regarding the layout of your diary or calendar, or you believe the item to be faulty, please send an email including your order number and any photos of your product to hello@boxcleverpress.com and we will do our very best to resolve any issues.

  • My item is faulty, what can I do?

    We are sorry to hear that your item is faulty. We pride ourselves on providing high-quality products and great customer service. If, however, you feel this has not been the case, please send an email including your order number and photos of your product to hello@boxcleverpress.com and we will do our very best to resolve any issues.

Delivery

  • Do you offer free delivery?

    Standard delivery in the UK is free for all orders of £7 and over. If your order is under £7, shipping is £1.95. Shipping will take 2-5 working days for both free and paid delivery and will be sent by Royal Mail.

    For orders sent to a UK delivery address, we also offer Express Delivery for an additional small cost. You will be able to choose your preferred service at the checkout.

  • When will my order be dispatched?

    We endeavour to process and send out orders received before 2pm on a working day the same afternoon. However, please allow a little extra time for dispatch during our busiest times such as the start of the new season, September, Christmas and the New Year. We do not dispatch on Bank Holidays or weekends.

    To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers with a registered customer account).

    Once your order has been dispatched, you will receive an email from us stating that your order is on its way. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been dispatched. Please read this email carefully as it allows you to manage your delivery just as you'd like it.

    Postcodes that may take longer: AB, DD8 - 11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-40, PH49-50, HS9-99, PA41-49, PA76, PH41-44, HS1-8, IV1-20, 25, 30-32, 36, 41-51, 55, 56, KA27, 28, BFPO 01-999, IM1-99, TR21-25, BT1-99

    Please ensure that you provide us with an accurate postal address and postcode for UK orders. Orders with malformed addresses are separated out of the standard order dispatch queue and will be processed more slowly. We may need to contact you to confirm your details and in this situation we hope that you will understand that we cannot keep to standard dispatch times. Customers who select the Express Delivery option which we are unable to fulfil due to an inaccurate postal address will not be eligible for a refund on their shipping costs.

  • Can I have a tracking number for my order?

    Once your order has been dispatched, you will receive an email from us stating that it is on its way to you. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been dispatched. Please read it carefully as it allows you to manage your delivery just as you'd like it, for example, leaving your parcel in a safe place should you be out. Our standard delivery, which is free for all orders over £7, will be sent with proof of delivery.

    If you are an international customer and have opted for Tracked Delivery, we will include your order's tracking details in your dispatch confirmation email.

  • Do you deliver to my country?

    We are able to ship to most countries but delivery to some destinations may not be available. Please see our delivery charges page for updates.

    If your country is not listed in the drop down menu during the checkout process, please email or phone us to discuss your order.

  • What are your UK shipping options?

    Standard Delivery

    We offer free standard delivery on all orders over £7. For orders under £7, we charge a small delivery fee of £1.95. Please note that this is an untracked Royal Mail service. Orders placed with standard delivery are usually delivered within 2-5 working days after dispatch.

    Royal Mail will attempt to deliver your parcel once. If you’re not in, they will leave you a card and take the parcel back to the sorting office. You will then need to call to arrange redelivery or to pick up the parcel yourself. Royal Mail will hold your parcel for 18 days before returning it to us. If your parcel is returned to us, we may ask you to pay the additional postage incurred to have your parcel sent out to you again plus any charges incurred to us as a result of Royal Mail returning the item to us.

    Track your Royal Mail Tracked Delivery order here

    Express Delivery

    This is a 1-2 working day service (not available to all postcodes, e.g. Highlands and Islands). These orders are treated as Priority orders by our despatch department. Express Delivery orders placed before 2pm on a business day will be dispatched that day for delivery with 1-2 working days. We are not able to offer this service to deliver on a Saturday, Sunday or Bank Holiday. Our Express Delivery service costs just £3.50 and is sent via DPD.

    Our Express Delivery service is a signed for service, so someone will need to be in to accept the parcel. If you provide us with your mobile number at the time of ordering, DPD will send you a text to notify you of the 1-hour delivery time slot. You can contact DPD to arrange alternative delivery or amend it via their app.

    Download the DPD App (Apple iOS)

    Download the DPD App (Google Play)

    More information on the DPD App or track your parcel here - www.dpd.co.uk/service/

  • What are your international shipping options?

    All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately 7-10 working days from dispatch. The standard airmail service is an untraceable service which means unfortunately we cannot track the status of your order. We now provide an International Tracked service to some destinations (see list below) which we would recommend as it can be up to two days faster and provides a level of traceability. When arriving at the checkout, if the Airmail Tracked service does not appear, then we are unable to provide this service to your country.

    Please note that sometimes delivery may take longer - it is impossible for us to give a precise figure as services differ all over the world.

    If you are located outside of the UK, all orders will be sent with itemised commercial invoices. This includes all relevant details for your own country’s customs authorities. The customer is responsible for any additional fares or duties levied by customs officials. We cannot alter the wording on this label to avoid the payment of charges.

    Overseas Delivery Charges

    European Union via Airmail - £3.50

    Rest of the World via Airmail - £6.99

    European Union Tracked - £5.99

    Rest of the World Tracked - £9.99

    Standard Airmail delivery is available to most countries in the world. In addition, we offer a faster Tracked Airmail service to the countries listed below.

    Upgrade to Tracked delivery to the following countries:

    European Union

    Austria, Belgium, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden

    Rest of the World

    Aland Islands, Andorra, Australia, Brazil, Canada, Faroe Islands, Gibraltar, Greenland, Hong Kong, Iceland, India, Israel, Lebanon, Liechtenstein, Malaysia, New Zealand, Norway, Republic of South Korea, Russia, San Marino, Serbia, Singapore, Switzerland, Turkey, United States of America, Vatican City

    If your country does not appear on the above lists, then your order will be delivered by standard airmail.

  • The tracking says it's been delivered but I don't have my parcel

    Please check that it has not been left in a safe place or with a neighbour. If it still cannot be located please email us at hello@boxcleverpress.com with your order number and tracking information and we will look into this on your behalf.

  • My parcel has been damaged in transit

    We are sorry to hear this. Please take a photo of the packaging and contents and send an email to hello@boxcleverpress.com letting us know what is damaged, quoting your order number, name and address. We will get back to you as soon as possible to rectify the problem.

Returns & Exchanges

  • What's your returns policy?

    We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order, please return it to the address below, ensuring that you include the invoice sent with your item. We would also be grateful if you could let us know your reason for the return.

    Boxclever Press Ltd
    14 Bennett's Field
    WINCANTON
    BA9 9DT

    Items must be returned to us unused, undamaged and preferably in their original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.

    Boxclever Press operates a four-week 'cooling off' period. As such, we would ask that any items you wish to return are sent back to us within four weeks from the date they are delivered. We can only issue a refund if the product is fit for resale and we cannot refund customers for products that they or anyone else has written in or marked in any way.

    If you have bought our products from a shop or store and wish to return them please contact the store directly.

    We will not refund items that have been damaged after customers have taken delivery, so please take care.

    A note about our NHS diary covers: Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.

  • Can I exchange an item I'm returning?

    If you have changed your mind about your purchase and would like to exchange it for something else, please make a note of what you would like to exchange it for on the invoice and send the item back to us at the following address with the invoice included:

    Boxclever Press Ltd
    14 Bennett's Field
    WINCANTON
    BA9 9DT

    The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense.

    Once we have received your return and processed your exchange, we will send you an email to notify you of this.

    We cannot process an exchange if there is a price difference. In those circumstances, we will issue a refund for your returned product to your original method of payment and would ask that you place a new order for the item you wish to receive instead.

  • I bought my Boxclever Press product on Amazon and I would like to return it, what should I do?

    As you bought your Boxclever Press product through Amazon, we allow Amazon to take care of the dispatch, delivery, returns and customer service on our behalf. If you need to return the item, please do this through your Amazon account.

Our Website

  • How do I sign up to your newsletter?

    To sign up to our newsletter, simply scroll down to the bottom of any page on our website. In the right-hand corner you will see 'Subscribe to our newsletter', here you can enter your email address and click 'subscribe'. We will instantly email you with a link to confirm you would like to receive our newsletters. Please click to agree and you're all good to go.

    We promise to only ever send interesting content about our super practical and stylish stationery, and although we'd hate to see you go, you can unsubscribe at any time.

  • I cannot log in to my account

    If you have forgotten your password, simply navigate to 'Log In' located on the top right corner of our website. Then, click on 'Forgot Password'. An email will be sent to you allowing you to create a new one.

    If you require any further assistance, please feel free to contact us on +44 (0)1963 824 199 where we will be able to help. We are open between 9am - 5pm, Monday to Friday.

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