In order to help you find answers to any queries you have, we've built an extensive FAQ. Please take a look below. We're always here to help, but we suspect we've probably covered your question here so please take a look.
Are you looking for...
Perfect Year A5 Diary (PYA526)
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026. This means that unfortunately the Perfect Year A5 Diary has not been published this year as part of our 2026 range.
If you are looking for the Perfect Year A5 Diary, you may instead be interested in our Life Book diary. This features a weekly spread with the days of the week equally spread over the two pages. It also includes a to do list and a perforated shopping list each week.
We are hoping to reintroduce products such as the Perfect Year A5 Diary for our 2027 range.
Perfect Year A5 Page a Day Diary (PPD26)
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026. This means that unfortunately the Perfect Year A5 Page a Day Diary has not been published this year as part of our 2026 range.
We don't have a Page a Day diary available for 2026, but we do have our Academic 25/26 Page a Day diary available. Use code PPDA5 at checkout for 25% off.
We are hoping to reintroduce products such as the Perfect Year A5 Page a Day Diary for our 2027 range.
Everyday A4 Diary (EDA426)
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026. This means that unfortunately the Everyday A4 Diary has not been published this year as part of our 2026 range.
You may instead be interested in our Everyday A5 diary which features the same layout that you are used to, just in a smaller size.
Unfortunately, we don't expect to be reintroducing the Everyday A4 Diary into our range going forward.
Everyday A5 Vertical Layout Diary (EDA526)
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026. This means that unfortunately the Everyday A5 Vertical Layout Diary has not been published this year as part of our 2026 range.
You can find the same vertical layout available in our A5 Academic Vertical Layout Everyday diary 25/26. Alternatively, if you are looking for a 2026 diary, you might be interested in the Everyday A5 diary, which features a horizontal layout with the days of the week on the right hand side, and a dotted notes page on the left for complete customisability and freedom of planning!
We are hoping to reintroduce products such as the Everyday A5 Vertical Layout Diary for our 2027 range.
Everyday Desk Calendar with To Do Lists
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026. This means that unfortunately the Everyday Desk Calendar has not been published this year as part of our 2026 range.
You might instead be interested in our Perfect Year Desk Calendar. This features the same high quality paper and stand that you are used to, as well as the classic beautiful Boxclever designs on each page.
Unfortunately, we don't expect to be reintroducing the Everyday Desk Calendar into our range going forward.
Pocket Life Book Diary (PLB26)
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026.
Unfortunately, this means we're saying goodbye to our beloved Pocket Life Book. Since the introduction of our Bag Sized Everyday Diaries, the Pocket Life Book's popularity has declined, and we feel it's time for it to retire.
We highly recommend taking a look at our Bag Sized Everyday Diary. It's just a little wider but shorter than the Pocket Life Book and while it has a different binding, it is specially designed to lie flat on your desk while in use.
We know that this product has been a loyal companion to many of our customers over the years, and we are sad to see it go but we sincerely hope you will find another diary within our range to serve you going forward.
Wall Planners
In order to keep bringing you the products you love, we have had to make the difficult decision to release a smaller range of products for 2026.
Unfortunately, this means that we have discontinued our wall chart line. It seems that the design was so well loved that factories in China copied and reproduced it at a much cheaper rate than we could compete with, as we had our wall charts printed locally in our home county of Somerset.
16 month products
Due to changes in customer behaviour and the confusion caused by the overlap of the extra months, we made the difficult decision to stop producing our products in a 16 month format.
The same products you know and love are still available, just now in a 12 month Jan-Dec format.
We have also had to make the difficult decision to discontinue the Pocket Life Book, as many customers prefer our bag-sized Everyday Diary instead.
If you have any questions or concerns about this, feel free to reach out by email at hello@boxcleverpress.com.
International queries
Where are your foreign language products?
Due to the increasing expense of production and shipping, we have sadly had to make the difficult decision to discontinue our foreign language products and to withdraw from European Amazon.
We understand that this will be a disappointment to hear for our European customers, but the products you know and love will still be available in English here on our website.
If you have any questions or concerns about this, feel free to reach out by email at hello@boxcleverpress.com.
Wo sind Ihre deutschsprachigen Produkte?
Leider haben wir dieses Jahr keine deutsche Version verfügbar und die Produkte werden nicht auf amazon.de erhältlich sein, aber wir bieten auf unsere Website den Versand nach Deutschland über das IOSS-System an, wodurch Ihr Paket keine unnötigen Zollgebühren oder Verzögerungen erleidet.
Où sont vos produits en français ?
Nous regrettons de vous informer que nous n'offrons pas de version française cette année. Par conséquent, les produits ne seront pas disponibles sur amazon.fr.
Nous offrons toutefois sur notre site web la livraison en France via le système IOSS. Cela permet d'éviter les frais de douane et les retards inutiles.
Dove sono i vostri prodotti in lingua italiana?
Purtroppo quest'anno non abbiamo una versione in italiano e i prodotti non saranno disponibili su amazon.it, ma offriamo la spedizione in Italia tramite il sistema IOSS, che ti consentirà di evitare inutili dazi doganali o ritardi.
Will you be selling your products on Amazon in my country?
Due to the increasing expense of production and shipping, we have sadly had to make the difficult decision to discontinue our foreign language products and to withdraw from European Amazon.
While you will be able to find a selection of our English language range on amazon.co.uk, none of our 2026 products will be available on any other Amazon marketplaces.
We understand that this will be a disappointment to hear for our European customers, but the products you know and love will still be available in English here on our website.
If you have any questions or concerns about this, feel free to reach out by email at hello@boxcleverpress.com.
I live in America, why can't I place my order?
Unfortunately, we had to make the difficult decision to re-suspend delivery to America. We found too many parcels were being lost, customers were confused about extra charges, and so many parcels were being returned to sender, meaning it was a costly and frustrating experience for both us and the customers.
We know this will be disappointing to hear but some customers have been using proxy shipping services to place their order, so that might be something to look into.
How much will I have to pay in tariffs/tax/duties?
It is the customer's responsibility to research the current tariff rates before making a purchase from our shop. If you choose not to pay the tariffs, your order will be returned to us, and we will refund the cost of the items in your order. However, we are unable to recover the shipping costs from our carrier, which means we cannot refund the shipping charge on orders that include unpaid tariffs.
Our products
What are the differences between an academic year and a calendar year diary?
Our academic products commence in August, whereas our range for the calendar year begins in January. Both run for 12 months.
There are many factors to consider when deciding whether an academic or a calendar year product is the right choice for you. Traditionally, academic products are designed with students and teachers in mind, as they offer a fresh start at the beginning of the school year and ensure important study information is stored in one central location. Parents may also benefit from using an academic product to document school events and key dates and to ensure nothing is forgotten throughout the year. Alternatively, you may be starting a new job or simply just fancy a clean slate to help you get organised for the latter end of the year and the busy Christmas season.
Where else can I purchase your products?
Whilst we do not sell our products via independent retailers, you can also purchase them on our eBay (UK shipping addresses only), Etsy (excluding EU addresses) and Amazon* stores in addition to our website.
Can't find what you're looking for? Send an email to hello@boxcleverpress.com and we'll be happy to help!
*Please note that going forward, some of our products will no longer be available on Amazon.
I've got a suggestion for a product improvement, are you interested?
We love hearing feedback from our customers. If you have a suggestion for a product improvement, please send it to hello@boxcleverpress.com and we will forward it on to our dedicated production team.
You've run out of the product I rely on, are you getting any more?
We're sorry to hear this! Whilst we update our stock levels regularly, we cannot guarantee that an item will become available again.
To be the first to find out if stock will be returning this season, sign up to our newsletter at the very bottom of this page, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress
You can also contact our team by emailing hello@boxcleverpress.com or calling us on 01963 824 199 to find out if we expect more stock of your chosen product.
Your order
How do I place an order?
Shopping at Boxclever Press couldn’t be easier! Browse by category or search for specific products using the search bar, add items to your shopping cart and follow the prompts at the checkout to complete your order.
If you are having trouble ordering online or you would prefer to order over the phone, you can contact us on +44 (0)1963 824 199 between 9am - 5pm Monday to Friday – we are always happy to help.
Can I order over the telephone?
We are always happy to take orders over the phone or answer any questions you may have about our stationery. To order over the phone, please call us on+44 (0)1963 824 199.Our office hours are Monday to Friday 9 - 5pm. If you telephone and reach our answer phone, please leave us a message including your name and contact number and we will return your call as soon as we can.
What happens after I place my order?
Once your order has been placed, we will send you an email to confirm it. We recommend that you check the information contained within this email as we cannot amend your order or address details once your order has left our warehouse.
We will notify you again by email as soon as your order has been dispatched to let you know that it is on its way. We will also include the tracking details for your order.
Can I amend my order?
Once an order has been placed, we are unable to add products to it and would recommend that you place a separate order for them. If you would like to remove an item from your order or change your contact details or delivery address, please contact us as soon as possible so we can do our best to amend your order before it is dispatched. You can contact us on+44 (0)1963 824 199 between 9am - 5pm Monday to Friday.
Which payment options do you offer?
We take secure payment with any of the the following cards: Visa, Visa Debit, Maestro and Mastercard. Unfortunately, we are unable to accept American Express.
We also accept payments through PayPal.
Have you changed the layout of my favourite product?
Whilst we change the cover, pattern, colours and graphical design of our products year to year, we very rarely change the functional layout of our core products.
If your usual calendar looks very different to previous versions, it could be that you have ordered something different to usual.
Get in touch with us at hello@boxcleverpress.com with a picture of your new item and your previous year's version, and we will do our best to help.
My item is faulty, what can I do?
We are sorry to hear that your item is faulty. We pride ourselves on providing high-quality products and great customer service. If, however, you feel this has not been the case, please send an email including your order number and photos of your product to hello@boxcleverpress.com and we will do our very best to resolve any issues.
Delivery
What are your shipping options?
For more information about shipping costs, please see our delivery charges page or get in touch with us at hello@boxcleverpress.com.
Do you offer free delivery?
Yes, standard delivery in the UK is free for all orders of £10 and over! For more information about shipping costs, please see our delivery charges page or get in touch with us at hello@boxcleverpress.com.
When will my order be despatched?
We endeavour to process and send out orders received before 11am on a working day that same day. However, please allow a little extra time for dispatch during our busiest times such as the start of the new season, September, Christmas and the New Year. We do not dispatch on Bank Holidays or weekends.
To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers with a registered customer account).
Once your order has been dispatched, you will receive an email from us stating that your order is on its way.
Postcodes that may take longer: AB, DD8 - 11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-40, PH49-50, HS9-99, PA41-49, PA76, PH41-44, HS1-8, IV1-20, 25, 30-32, 36, 41-51, 55, 56, KA27, 28, BFPO 01-999, IM1-99, TR21-25, BT1-99
Please ensure that you provide us with an accurate postal address and postcode for UK orders. Orders with malformed addresses are separated out of the standard order dispatch queue and will be processed more slowly. We may need to contact you to confirm your details and in this situation we hope that you will understand that we cannot keep to standard dispatch times.
Do you deliver to my country?
We are able to ship to most countries but delivery to some destinations may not be available. Please see our delivery charges page for updates.
Recently, many countries have reduced the value threshold for parcels that attract importation fees. Often, there is an additional handling charge. You will be asked to pay these fees before the parcel is delivered to you. Please keep an eye out for an email referring to this sent by a courier company.
The tracking says it's been delivered but I don't have my parcel
Please check that it has not been left in a safe place or with a neighbour. If it still cannot be located please email us at hello@boxcleverpress.com with your order number and tracking information and we will look into this on your behalf.
My parcel has been damaged in transit
We are sorry to hear this. Please take a photo of the packaging and contents and send an email to hello@boxcleverpress.com letting us know what is damaged, quoting your order number, name and address. We will get back to you as soon as possible to rectify the problem.
Returns & exchanges
What's your return policy?
We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order, please email us at hello@boxcleverpress.com so we can talk you through returning your item to us.
Please note that items must be returned to us unused, undamaged and preferably in their original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.
If you are returning part of your order, and the non-returned goods amount to less than £10, then you will be refunded the amount minus the shipping charge.
Boxclever Press operates a four-week 'cooling off' period. As such, we would ask that any items you wish to return are sent back to us within four weeks from the date they are delivered. We can only issue a refund if the product is fit for resale and we cannot refund customers for products that they or anyone else has written in or marked in any way.
If you have bought our products from a shop or store and wish to return them please contact the store directly.
We will not refund items that have been damaged after customers have taken delivery, so please take care.
A note about our NHS diary covers: Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.
Can I exchange an item I'm returning?
If you have changed your mind about your purchase and would like to exchange it for something else, please email us at hello@boxcleverpress.com so we can talk you through returning your item to us.
The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense.
Once we have received your return and processed your exchange, we will send you an email to notify you of this.
We cannot process an exchange if there is a price difference. In those circumstances, we will issue a refund for your returned product to your original method of payment and would ask that you place a new order for the item you wish to receive instead.
I bought my Boxclever Press product on Amazon and I would like to return it, what should I do?
As you bought your Boxclever Press product through Amazon, we allow Amazon to take care of the dispatch, delivery, returns and customer service on our behalf. If you need to return the item, please do this through your Amazon account.
Our website
How do I sign up to your newsletter?
To sign up to our newsletter, simply scroll down to the bottom of any page on our website. In the right-hand corner you will see 'Subscribe to our newsletter', here you can enter your email address and click 'subscribe'. We will instantly email you with a link to confirm you would like to receive our newsletters. Please click to agree and you're all good to go.
We promise to only ever send interesting content about our super practical and stylish stationery, and although we'd hate to see you go, you can unsubscribe at any time.
I cannot log in to my account
If you have forgotten your password, simply navigate to 'Log In' located on the top right corner of our website. Then, click on 'Forgot Password'. An email will be sent to you allowing you to create a new one.
If you require any further assistance, please feel free to contact us on +44 (0)1963 824 199 where we will be able to help. We are open between 9am - 5pm, Monday to Friday.


