Faqs

Due to changes in customer behaviour and the confusion caused by the overlap of the extra months, we made the difficult decision to stop producing our products in a 16 month format.

The same products you know and love are still available, just now in a 12 month Jan-Dec format.

We have also had to make the difficult decision to discontinue the Pocket Life Book, as many customers prefer our bag-sized Everyday Diary instead.

If you have any questions or concerns about this, feel free to reach out by email at hello@boxcleverpress.com.

Due to the increasing expense of production and shipping, we have sadly had to make the difficult decision to discontinue our foreign language products and to withdraw from European Amazon.

We understand that this will be a disappointment to hear for our European customers, but the products you know and love will still be available in English here on our website.

If you have any questions or concerns about this, feel free to reach out by email at hello@boxcleverpress.com.

Our academic products commence in August, whereas our range for the calendar year begins in January. Both run for 12 months.

There are many factors to consider when deciding whether an academic or a calendar year product is the right choice for you. Traditionally, academic products are designed with students and teachers in mind, as they offer a fresh start at the beginning of the school year and ensure important study information is stored in one central location. Parents may also benefit from using an academic product to document school events and key dates and to ensure nothing is forgotten throughout the year. Alternatively, you may be starting a new job or simply just fancy a clean slate to help you get organised for the latter end of the year and the busy Christmas season.

Whilst we do not sell our products via independent retailers, you can also purchase them on our eBay (UK shipping addresses only), Etsy (excluding EU addresses) and Amazon* stores in addition to our website.

Can't find what you're looking for? Send an email to hello@boxcleverpress.com and we'll be happy to help!

*Please note that going forward, some of our products will no longer be available on Amazon.

We love hearing feedback from our customers. If you have a suggestion for a product improvement, please send it to hello@boxcleverpress.com and we will forward it on to our dedicated production team.

We're sorry to hear this! Whilst we update our stock levels regularly, we cannot guarantee that an item will become available again.

To be the first to find out if stock will be returning this season, sign up to our newsletter at the very bottom of this page, follow our Instagram @boxcleverpress or like our Facebook page @BoxcleverPress

You can also contact our team by emailing hello@boxcleverpress.com or calling us on 01963 824 199 to find out if we expect more stock of your chosen product.

Our faux leather Luxury A5 and Essentials A5 diary covers are designed for diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is returned to us undamaged and fit for resale.

We also offer a range of covers for our smaller diary sizes. Please refer to the information on the diary cover product pages to find out which diaries in our range they are compatible with.

Shopping at Boxclever Press couldn’t be easier! Browse by category or search for specific products using the search bar, add items to your shopping cart and follow the prompts at the checkout to complete your order.

If you are having trouble ordering online or you would prefer to order over the phone, you can contact us on +44 (0)1963 824 199 between 9am - 5pm Monday to Friday – we are always happy to help.

We are always happy to take orders over the phone or answer any questions you may have about our stationery. To order over the phone, please call us on+44 (0)1963 824 199.Our office hours are Monday to Friday 9 - 5pm. If you telephone and reach our answer phone, please leave us a message including your name and contact number and we will return your call as soon as we can.

Once your order has been placed, we will send you an email to confirm it. We recommend that you check the information contained within this email as we cannot amend your order or address details once your order has left our warehouse.

We will notify you again by email as soon as your order has been dispatched to let you know that it is on its way. If you selected our tracked delivery service at checkout, we will also include the tracking details for your order.

If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you of the estimated arrival date and time of your order. This notification is likely to arrive the day after your parcel has been dispatched. Please read this email carefully as it allows you to manage your delivery, such as directing the courier to a safe place should you be out at the time of delivery.

Once an order has been placed, we are unable to add products to it and would recommend that you place a separate order for them. If you would like to remove an item from your order or change your contact details or delivery address, please contact us as soon as possible so we can do our best to amend your order before it is dispatched. You can contact us on+44 (0)1963 824 199 between 9am - 5pm Monday to Friday.

We take secure payment with any of the the following cards: Visa, Visa Debit, Maestro and Mastercard. Unfortunately, we are unable to accept American Express.

We also accept payments through PayPal.

We're sorry to hear this! We pride ourselves on providing high-quality products and great customer service. However, if you have any questions regarding the layout of your diary or calendar, or you believe the item to be faulty, please send an email including your order number and any photos of your product to hello@boxcleverpress.com and we will do our very best to resolve any issues.

We are sorry to hear that your item is faulty. We pride ourselves on providing high-quality products and great customer service. If, however, you feel this has not been the case, please send an email including your order number and photos of your product to hello@boxcleverpress.com and we will do our very best to resolve any issues.

For more information about shipping costs, please see our delivery charges page or get in touch with us at hello@boxcleverpress.com.

Yes, standard delivery in the UK is free for all orders of £10 and over! For more information about shipping costs, please see our delivery charges page or get in touch with us at hello@boxcleverpress.com.

We endeavour to process and send out orders received before 11am on a working day that same day. However, please allow a little extra time for dispatch during our busiest times such as the start of the new season, September, Christmas and the New Year. We do not dispatch on Bank Holidays or weekends.

To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers with a registered customer account).

Once your order has been dispatched, you will receive an email from us stating that your order is on its way. If your order is being delivered using our Express Delivery service, you will receive an email directly from the courier company advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been dispatched. Please read this email carefully as it allows you to manage your delivery just as you'd like it.

Postcodes that may take longer: AB, DD8 - 11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-40, PH49-50, HS9-99, PA41-49, PA76, PH41-44, HS1-8, IV1-20, 25, 30-32, 36, 41-51, 55, 56, KA27, 28, BFPO 01-999, IM1-99, TR21-25, BT1-99

Please ensure that you provide us with an accurate postal address and postcode for UK orders. Orders with malformed addresses are separated out of the standard order dispatch queue and will be processed more slowly. We may need to contact you to confirm your details and in this situation we hope that you will understand that we cannot keep to standard dispatch times.

We are able to ship to most countries but delivery to some destinations may not be available. Please see our delivery charges page for updates.

If your country is not listed in the drop down menu during the checkout process, please email or phone us to discuss your order.

Please check that it has not been left in a safe place or with a neighbour. If it still cannot be located please email us at hello@boxcleverpress.com with your order number and tracking information and we will look into this on your behalf.

We are sorry to hear this. Please take a photo of the packaging and contents and send an email to hello@boxcleverpress.com letting us know what is damaged, quoting your order number, name and address. We will get back to you as soon as possible to rectify the problem.

We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order, please email us at hello@boxcleverpress.com so we can talk you through returning your item to us.

Please note that items must be returned to us unused, undamaged and preferably in their original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.

Boxclever Press operates a four-week 'cooling off' period. As such, we would ask that any items you wish to return are sent back to us within four weeks from the date they are delivered. We can only issue a refund if the product is fit for resale and we cannot refund customers for products that they or anyone else has written in or marked in any way.

If you have bought our products from a shop or store and wish to return them please contact the store directly.

We will not refund items that have been damaged after customers have taken delivery, so please take care.

A note about our NHS diary covers: Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.

If you have changed your mind about your purchase and would like to exchange it for something else, please email us at hello@boxcleverpress.com so we can talk you through returning your item to us.

The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense.

Once we have received your return and processed your exchange, we will send you an email to notify you of this.

We cannot process an exchange if there is a price difference. In those circumstances, we will issue a refund for your returned product to your original method of payment and would ask that you place a new order for the item you wish to receive instead.

As you bought your Boxclever Press product through Amazon, we allow Amazon to take care of the dispatch, delivery, returns and customer service on our behalf. If you need to return the item, please do this through your Amazon account.

To sign up to our newsletter, simply scroll down to the bottom of any page on our website. In the right-hand corner you will see 'Subscribe to our newsletter', here you can enter your email address and click 'subscribe'. We will instantly email you with a link to confirm you would like to receive our newsletters. Please click to agree and you're all good to go.

We promise to only ever send interesting content about our super practical and stylish stationery, and although we'd hate to see you go, you can unsubscribe at any time.

If you have forgotten your password, simply navigate to 'Log In' located on the top right corner of our website. Then, click on 'Forgot Password'. An email will be sent to you allowing you to create a new one.

If you require any further assistance, please feel free to contact us on +44 (0)1963 824 199 where we will be able to help. We are open between 9am - 5pm, Monday to Friday.