Standard Delivery - Royal Mail Tracked
Items sent via our Tracked Delivery service usually take two days from dispatch but in some case can take a little longer. This is not a signed-for service. Once your item has left our warehouse, items can be tracked via Royal Mail and an email will be sent informing you of your parcel's tracking number.
Royal Mail will attempt to deliver a parcel once. If no-one is in and designated safe place instructions have not been given, Royal Mail will leave a card and take the parcel back to the Delivery Office. You will then have to arrange redelivery on the Royal Mail website or collect the parcel yourself from the Delivery Office.
Please note that if you still haven’t picked up your package after 18 days, Royal Mail will return it to our office. If your parcel is returned to us, you will have to pay the additional postage incurred to have your parcel sent out to you again, plus an extra charge to cover the costs charged to us by Royal Mail to return the parcel to our office.
We reserve the right to pass on any charges incurred to us by Royal Mail where parcels are returned to us due to customers supplying us with an incorrect/incomplete postal address.
Safe place Instructions
Safe place instructions left on our checkout page need to be clear, concise and no longer than 30 characters. Please be aware that where a customer requests for their parcel to be left in a bin/recycling box or similar and the bin is emptied before the parcel is retrieved, we cannot warranty sending a replacement free of charge.
Express orders are delivered within 1-2 working days of dispatch (to most of the UK, Highlands take longer). Please note that Express Delivery orders require a signature and this service is not available to non-UK Mainland addresses or the Isle of Wight. They do not deliver on Saturdays, Sundays or bank holidays.
We aim to process orders received before 2pm on a business day on the same day. We do not dispatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September, Christmas and the New Year.
Please note: If you opt to have your goods delivered by Express Delivery and then choose to return your order, postage - where eligible to be refunded - will only be up to the amount of Standard postage costs.
All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately seven to ten working days from dispatch, but please note that it may take longer - it is impossible for us to give a precise figure as services differ all over the world.
Although we are able to offer a tracked delivery service to most locations for an additional fee, some exclusions apply which are subject to our couriers' terms of service. Whenever a tracked delivery option is not available, your order will be dispatched with Royal Mail's non-tracked service.
If you are located outside of the UK, all orders will be sent with an itemised commercial invoice. This includes all the relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials. Please note that we cannot advise on these fees as they vary from country from country.
Non-Delivery after Dispatch
If your order has been sent via Royal Mail on a non-tracked service, ten working days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.
In any event, if your order does not arrive with you, please notify us within 28 days of the dispatch date of your order. If you provide an email address at the time of placing your order, you will receive an email from us to let you know the date your order is dispatched. Whilst we will make every effort to trace missing parcels, we are under no obligation to replace or refund any orders that have been missing for longer than a month from the dispatch date.
We are confident that you will be happy with your purchase from us. If, however, you are not entirely satisfied with any item in your order, please return it to us, ensuring that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return.
The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.
Boxclever Press operates a four-week 'cooling off' period. As such, we would ask that any items you wish to return are sent back to us within four weeks from the date they are delivered. We can only issue a refund if the product is fit for resale and we cannot refund customers for products that they (or anyone else) has written in or marked in any way.
If you have bought our products from a shop or store and wish to return them please contact the store directly.
Please note, we will not refund items that have been damaged after customers have taken delivery.
NHS diary covers: Our faux leather covers are designed to fit diaries and notepads with A5 internal pages and will fit the majority of diaries in this size. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.
We do hope that none of our products reach you incomplete or faulty. However, should you find this to be the case, please email us at firstname.lastname@example.org or call us on +44 (0)1963 824199 and we will do our best to rectify any problems.
We pride ourselves on providing high-quality products and great customer service. If, however, you feel this has not been the case, please email email@example.com and we will do our very best to resolve any issues.
Please note that during busy periods, for example 'back to school' times, Christmas and sales, our dispatch times may take slightly longer than usual.
When an item is pre-ordered, payment will be taken immediately and the order will be dispatched as soon as it is available. The customer may cancel their pre-order at any time up until dispatch and receive a full refund. Once a pre-order has been dispatched, the customer will need to follow our standard returns procedure to obtain a refund.
Queen’s Platinum Jubilee 2022
A four-day weekend has been created in June 2022 to mark the Queen’s Platinum Jubilee and as a result, the late May Spring Bank Holiday (Monday 30th May) has been moved to Thursday 2nd June and an additional Bank Holiday on Friday 3rd June has been added.
Creating beautiful stationery takes a long time because we want to include all the clever features you know and love. This has meant that, unfortunately, we could not include these changes in our product range for 2021-2022 and therefore, our calendars and diaries will contain an information sheet with some stickers to help you amend these dates neatly in your product.