Privacy Policy & Cookies

Thank you for visiting our website and reviewing our privacy policy. Here at Boxclever Press Ltd we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

However, from time to time we would like to contact you with details of other Boxclever Press products, special offers, additional services and competitions we provide. If you consent to us contacting you for this purpose we will contact you via post or email.

Our privacy policy is fair and transparent: we will not collect, use or process any personal information about you when you visit our website, unless you choose to provide that information to us.

What information we collect

The information we collect includes the following:

  • Email address
  • IP address
  • Time of visit

The information that we collect is only the information needed to conduct business, so we don’t ask you for or record any information on your gender, date of birth, occupation, mother’s maiden name or similar information.

When we collect information

We will collect, use and process information:

  1. If you place an order on our website
  2. If you register on our website
  3. If you fill in a contact form on our website
  4. If you sign up for our newsletters
  5. If you send us an email
  6. If you telephone us or write to us

Why we collect information

We collect, use and process information, only for certain legitimate business purposes which include, some or all, of the following:

  • To deliver your order using the selected delivery service and, if selected, provide enhanced tracking and delivery estimation of your order.
  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for your benefit.
  • To identify and prevent fraud.
  • To enhance the security of our networks and information systems.
  • To better understand how our visitors interact with our social media and web sites.
  • To provide postal or electronic communications which we think will be of benefit and interest to you.
  • To determine the effectiveness of our promotional campaigns and our advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in the highest regard and take into account all of your data protection right under any and all current UK legislation.

Your right to object and opt-out

You have the right to object to the processing at any time. If you wish to do so, please click the unsubscribe link at the end of your email from us to opt-out. Please bear in mind that if you object, this may affect our ability to carry out the tasks above which may be of benefit to you.

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, we may gather and store certain information about your visit automatically. This information does not identify you personally. The information we automatically collect and store would be:

The Internet domain (for example, "xcompany.co.uk" if you use a private Internet access account, or domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website:

  • the type of browser and operating system used to access our site;
  • the date and time you access our site;
  • the pages you visit; and
  • if you linked to the website from another website, the address of that website
  • We use this information to help us make our site more useful to visitors, to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you send us personal information we will only use it to process your order and to keep you updated with future developments here at Boxclever Press. If you order something from us, we will ask for your telephone number but this would only be used if we needed to telephone you regarding your order. We never cold call.

If you select a tracked delivery option for your order and provide a mobile telephone number, this will be passed to the delivery company in order to provide SMS Text message updates on delivery status, or in the case of problems with your delivery, they may use it to contact you.

Information we hold on you, as a customer

When you place an order with us we will need to have certain personal information from you, in order to process your payment, to provide confirmation, progress updates or customer support, and to deliver your order. This information will be used only for the purposes of fulfilling the order, providing customer support to you afterwards, and our legal and regulatory responsibilities to keep records of the transaction. If we need to share personal data with third parties this will only be done as necessary to fulfill your order (e.g. passing your address to the company that will deliver your order) or as required under law. Note that if you place an order that was unsuccessful the details of the order will still be recorded.

Payment Information

Online payments are processed for us by PayPal and Sage Pay and customers are free to choose which of these services are used for their order. Boxclever Press, PayPal and Sage Pay are all PCI-DSS complaint – this indicates a standard level of security defined by the Payment Card Industry Data Security Standard.

Paypal privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

Sage Pay privcy policy: https://www.sagepay.co.uk/policies/privacy-policy

Boxclever Press do not store your Credit or Debit card number. The data is limited to a record of which service was used, the billing address, shipping address, payment amount, the transaction status, and transaction ID. This information, together with the rest of the order information is retained on a UK based server.

Delivery Information

In order to deliver your order we use the services of Royal Mail or DPD Local, the “couriers”. We only use DPD Local if the customer has selected the option for Express delivery. In order to book your parcel onto the courier’s system we transfer address and contact information electronically to their servers.

To provide enhanced tracking and delivery estimation to the customer we pass email and mobile phone information, where provided, to the courier, which enables them to provide the customer with status updates, estimated day or hour of delivery, and proof of delivery.

During transportation and handling of the customer’s order the address information may be visible to the courier’s staff.

A record of the shipment will be held on the courier’s system, in addition, for tracked services, details of the tracking, and proof of delivery, possibly including a name and signature, may be held for a limited time.

Royal Mail privacy policy: https://www.royalmail.com/privacy-policy

DPD Local privacy policy: https://www.dpdlocal.co.uk/privacy_policy.jsp

International Deliveries

For International orders Royal Mail will transfer customer’s parcels to their international partners for local delivery. In some cases, especially when an International Tracked service is used, this may involve the electronic transfer of address data.

Where we are exporting goods outside of the European Union we are required to provide a CN22 customs declaration (or a CN23 if the order is over £270) which contains personal information and details of the order, and may be inspected by local customs officials. Currently the declaration consists of a visable CN22 label which indicates the general goods and value, attached to the parcel. In addition there is also a customs invoice attached, and sealed, which provides the customer’s name and address and further details of the order.

In 2018 we plan to work with Royal Mail to use an electronic system for customs information. This should allow for parcels to be “pre-cleared” and reduce delays on arrival in the destination country. The customers name, address, and order details will be shared, electronically, with the local customs officials and possibly the local delivery agents.

Email

When you send us an email the contents, your email address, and any personal information you provide will be stored on email servers. A third party provides our email server and we also use an email management system. In order to use the system data is transferred outside the European Union, to the USA. We ensure that all US based data processors that we work with comply with the EU-US Privacy Shield Programme.

Cookie Policy

The website will record your preferences whilst browsing the site using 'cookies' which your computer will record for you and allow your purchases to be taken to the checkout.

Cookies are tiny files that are stored on your computer by your web browser. Typically websites use cookies to keep you logged in or remember choices you have made during your visit, these "first party" or session cookies are used by our website and are essential for us to be able to offer a shopping cart and other features you would expect to see when online shopping.

Our website also uses Analytical Cookies. These cookies tell us how you found our site, which pages you visited and how long you stayed, they also tell us which web browser is being used and what the size of the screen is. This information is fairly anonymous though it does record the IP address of the visitor. We use this information to get general statistics regarding our site, rather than individual details and it helps us to determine what marketing is most useful and to improve our website to support popular browsers.

We do not have any "third party" or tracking cookies on our site. These cookies are often associated with advertising and are used to track an individual's visits across multiple websites.

We hope that our use of cookies is acceptable and that you will continue to use our website. Alternatively you are very welcome to call us on the number above and place an order on the telephone.

 

If you require further information on the above policy, please contact:

Boxclever Press Ltd
23d Bennetts Field
Wincanton
BA9 9DT
United Kingdom

Tel: 01963 824 199

hello@boxcleverpress.com